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Quality
Service philosophy
National Service Support System Our business covers Shandong, Hebei, Henan, Shanxi, Shaanxi, Inner Mongolia, Xinjiang, Tibet, Sichuan, Chongqing, Guizhou, Yunnan and other countries and regions along the Belt and Road, and has been highly praised by our customers.
Quality assurance Our company strictly fulfills the seller's obligations, guarantees quality and quantity, executes all terms of the contract, and guarantees the commitments. And strictly implement the relevant agreements and after-sales service commitments negotiated by both parties.
Engineering services The company has two well-known Shandong brands, "Xinchi" and "Yanggu Wanlixing", and its products are strictly produced in accordance with national standards to ensure that they meet the standards and meet the requirements.
Hardware support The product strictly adheres to national standards and meets relevant international electrical standards. Strictly follow the relevant statements during the product quality warranty period and implement the three guarantees (return, exchange, and repair).
After sales service commitment
1. The products we provide to you guarantee that the goods are brand new and pass the quality inspection. 2. We are willing to send technical personnel to the installation site of the goods for technical consultation, cargo quantity budgeting and guidance, installation, debugging, cooperation in start-up and trial operation, and to be responsible for solving manufacturing defects found during the installation, debugging, and trial operation of the contracted goods. 3. If there are any technical service requirements, we can negotiate with you and fax them to you in writing. 4. After the expiration of the contract, if requested by your side, we will provide you with repair and maintenance at a reasonable price, and provide you with all relevant technical information on improving the goods free of charge. 5. We welcome your delegation of a supervision representative to the factory for supervision and factory inspection, and are willing to provide all conveniences in terms of work and life for the supervision representative. 6. After the installation of the goods is completed, we can send personnel to participate in debugging and solve any problems as soon as possible. At any time during the execution of the contract, if we are responsible for the necessary inspection, testing, retesting, repair, or replacement, we will fully bear the cost of repair, replacement, and retesting. 7. During the execution of the contract, if there are defects in our goods, errors in technical data, or errors by our technical guidance personnel resulting in rework or scrapping of the goods, we will immediately replace them free of charge and bear all expenses incurred for the replacement at the installation site.